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Customer Buying Guide


Customer Information Guide


Why choose Puckator?

Whether you are a first time customer with us or have been ordering with us for a while there is some important info you need to know about our products when purchasing from our site.

  • 1000's of products to choose from.
  • Low minimum order quantities.
  • Tiered price structure.
  • Live stock levels.
  • Recommended retail prices.
  • Delivery dates for out of stock products.
  • Access prices in just 30 seconds!!

Simple and quick access to prices

If you haven't already joined our site then all you have to do to access all our prices and fantastic features is sign up which takes 30 seconds and only requires an email address and password.  You will then have instant access to our products, prices and site features.

Please click here to access our prices and open up a fantastic world of gifts, homewares and collectables.


Can I choose designs and colours?

Within our extensive product range you will find a large number of our products are available in assorted designs and colours under the same product code.  This gives us greater scope to offer you and your customers the best choice available.  When you place your order for an item with an assorted range, our warehouse team will always go that extra mile to give you an equal mix of the designs available.

Sometimes when items are getting low in stock, or just because we have had an uneven mix from our supplier, you might get an uneven mix.  If you would like us to let you know before dispatching an order that this has happened, then please add a note when you place your order and we can let you know. 

When products are available as a mix unfortunately we cannot select specific designs.  If we find a mixed item has a certain colour that is going really well or seems to be more popular, then we may consider ordering it under an individual code.  We are always looking for information on products like this so if you have a popular colour or design that you think might do well as a single code then drop our buying team an email here.


What order quantities do I have to order and are there any enforced quantities?

One of Puckator UK's great features is that we have a low minimum quantity on our products.  Approximately 75% of our product range can be ordered in singles.  Combine this with our low minimum order value of just £100 ex vat, and you can get a huge variety of products in your store without having to hold huge amounts of stock.

The other 25% of our range will have an enforced order multiple which you can see in the quantity box when viewing products on the product or category pages.  When adding to your cart the website will automatically round up to match the multiple of the product if you enter a quantity that doesn't match the enforced.  Even on the products that have an order multiple you will still find most of them are small and you still won't have to order a huge amount.


Why do you have 3 price tiers?

Once you have accessed our prices by signing up with us, you will see we have a very competitive 3 tier price structure, so the more you order the better price you get.  The price structure is based on the quantity you order with the lowest price available when you order in carton quantities.  

The middle price gives you that little bit extra off without having to order a lot more.  When we offer discount and sale promotions the offers apply to all prices, plus we also offer a price match guarantee.  You can find more information on the price guarantee by clicking here.


How do I know whats in stock?

You will find that every product on our website has a live stock level which is updated 24 hours a day.  When you place an order on the website the stock level will adjust but it does not reserve the stock for you.  If you would like to know if any items go out of stock before your order is processed then please add a note when placing your order.


How do I know when items are coming back into stock?

If products are out of stock and have been re-ordered then you will find an expected delivery date by the product on the website.  This is an estimated delivery date and can change due to shipping delays or manufacturing issues but it is a great way to see when your best sellers are coming back into stock.

If you have an item that is due in soon but you don't want to keep checking back to see when its arriving then you can tick our "Notify via email when back in stock" button which is available on all of our out of stock or coming soon products.  Once ticked all you have to do is sit back and relax and the website will email you as soon as stock is available again.


What are recommended retail prices?

Are you new to giftware or buying wholesale?  Maybe you just need a little bit of help working out what to sell a new product for, well we offer an RRP (recommended retail price) on every product.  The price is calculated by taking the standard wholesale price (excluding vat) and multiplying it by 2.35.  It's that simple and it's an industry standard multiple.  

By using this calculation you can quickly and easily see the price the item is likely to sell for.  The RRP can be found on each product information page when you are logged into the website.

If you have any questions about the above information or think we have missed something out then please email our products team here.



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