Welcome to Delivery & Shipping

Here you will find all the information you need about Shipping & Delivery from Puckator Wholesale UK.  We deliver orders worldwide using a variety of couriers. Please scroll down and browse the delivery information, if you cannot find the information you are looking for or have a question of query regarding shipping and delivery please contact us.

Minimum Order Value

We base our shipping prices on location and order value.  We are a wholesale supplier therefore have a minimum order.

Location	Minimum Order Value (ex vat)
UK Mainland, Highlands & Islands, Northern Ireland	£100.00
Eire & Europe	150.00E
USA	$250.00
Australia, China, Japan	£100.00

The euro and US dollar amounts are estimates as it depends on the daily exchange rate.  If you have not reached the minimum order it will not let you checkout.

• Delivery Pricing & Information
  

UK Mainland & Isle of Wight

Order Value	Delivery Service	Price (ex vat)	Estimated Delivery Time (From Placing your Order)
Up to £300	Standard	£9.95	4 - 5 Working Days
Over £300	Standard	FREE	4 - 5 Working Days
Up to £300	Priority	£18.90	1 - 2 Working Days
Over £300	Priority	£8.95	1 - 2 Working Days

• Priority Orders must be paid for by CREDIT CARD.  All order paid for by cheque or bank transfer will have to wait 4 working days for the payment to clear before the goods are dispatched
• We process all priority orders at 11am each day (Mon - Fri).  We aim to ship all priority order placed before 11am that day, if your order is placed after 11am it will be processed on the next working day. Our priority service is not a guaranteed next day service, we will send it on the quickest service possible, which 99% of the time is next day, but once it leaves us it is in the hands of our couriers and some locations are a 2 day service
• Orders sent on a pallet may take longer than our 4 - 5 working day estimate depending on your location.
  
• Orders are processed Monday to Friday, excluding Bank Holidays.
• You can add a note to the order is you would like the parcel left in a safe place however we cannot guarantee our couriers will do this.  We will always add special delivery instructions to your order but it is up to the courier and individual driver to carry them out.

Although we try our hardest we're only human, and we believe the same is true of our shippers, so if you have any problems with your delivery please contact customer services.

Highlands, Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Arran

Some locations in the UK do not fall into our mainland delivery zones with our courier.  Any of the above locations or the below postcodes carry a slightly higher delivery charge.

Order Value	Delivery Service	Price (ex vat)	Estimated Delivery Time (From Placing your Order)
Up to £500	Standard	£12.95	4 - 5 Working Days
Over £500	Standard	FREE	4 - 5 Working Days
Up to £500	Priority	£21.90	1 - 3 Working Days
Over £500	Priority	£8.95	1 - 3 Working Days

The following postcodes fall into the Scottish Highlands and Islands. Please select the relevant UK mainland country code from the dropdown in the address section of the checkout.

• AB, FK17-99, G83, HS1-9, IV, KA27-28. KW1-17, PA20-88, PH17-50, ZE.
  

• As for UK Mainland
• Next Day available with courier to AB10-25 postcodes.
• Two Day service with courier only to postcodes AB31, AB33-38, AB44-56 & IV30-32.
• Northern Ireland, next day to mainland areas.

• These charges are approximate and will be confirmed once the order is packed.
• High value orders for bulky or fragile items such as glass, may require shipment on a pallet which will incur an additional charge.  We will always contact you with a confirmed shipping quote in these circumstances.

If you cannot see your delivery destination below or are unsure about any of the shipping charges please contact us at customerservices@puckator.co.uk.

• Holland, Luxembourg

• Ireland

Order Value	Carriage Charge
Up to 500 Euros	19 Euros
Over 500 Euros	FREE Carriage

• Italy, Sicily, Slovakia, Monaco

Order Value	Carriage Charge
Up to 500 Euros	29 Euros
500 to 1000 Euros	39 Euros
Over 1000 Euros	59 Euros

• Belgium *, Bulgaria, Denmark *, Finland *,  Germany *, France *, Spain *(Mainland), Sweden *, Portugal* , Austria* , Liechtenstein* , Norway**, Switzerland, Poland, Hungary, Latvia, Lithuania, Estonia, Slovenia, Czech Republic.
  
  For countries coloured blue above, the shipping charge will be lower if the order is placed on one of the local websites. Click the country name above to go to the relevant website.
  **All orders from Norway require an MVA or organisation number.  Orders cannot be shipped without this number.

Order Value	Carriage Charge
Up to 500 Euros	49 Euros
500 to 750 Euros	75 Euros
750 to 1000 Euros	99 Euros
Over 1000 Euros	By Quotation

• Andorra, Bulgaria, Canary Islands, Cyprus, Gibraltar, Greece, Iceland, Malta, Russia, Turkey.   

The above countries are charged on a box or volume rate, therefore we need to pack the order to calculate the shipping.  We will contact you with a confirmed shipping quote before taking payment.  Please contact customerservices@puckator.co.uk if you would like further information on shipping costs.

Rest of World

Including the USA, Australia, China, Japan, New Zealand

The cost of delivery to the USA and Rest of World is so dependent upon the exact content of the order that we need to pack the order to calculate the shipping.  Once the order is packed we calculate the shipping cost and then contact you to confirm the total cost.  No money is taken until you have confirmed the order total including shipping.

• Minimum order to the US is £145 which is approx $250.
• Minimum order to Australia, China & Japan is £100.
• We say approximately because the exchange rate between pounds and dollars changes daily.  When you process through to checkout it will confirm the exact amount.

Freight to the US can be expensive, but here are some tips to help keep the cost down:

• Try not to order heavy garden products as these are bulky and heavy and require extra packaging when shipped over seas.
• Items that are large(I.E. bamboo curtains chess sets and some of the Dragons Flight range) in size will increase the shipping cost dramatically, as we are charged by the volume, if the cubed weight is higher than it's physical weight.

British Forces Post Office BFPO

We can offer competitive delivery rates to BFPO addresses, charges are as follows:

Order Value	Price (ex vat)
Up to £500	£15
Over £500	FREE Carriage