FREE DELIVERY on orders over £100 SAME DAY PRIORITY DISPATCH order up to 11am CUSTOMER SERVICES available 8-5pm

Payment Information

Resumption of Shipping to the EU 16/02/21 - Dear Customers, we have started to see an improvement in delivery times to the EU, as backlogs are being cleared and early issues resolved. Delivery to the UK and rest of world locations outside the EU are not affected by any delays.  With this in mind, we are resuming shipping to the EU again on all our European sites and invite you to place your orders from today. There are still delays, and we do still anticipate longer delivery times over the next few weeks, so please allow more time for your delivery to arrive. We will keep the site updated regularly, and will keep customers updated on current delivery times, at present deliveries to the EU are taking between 10 - 20 days. Thank you for your continued patience over this difficult time and remember, you will not be asked to pay any extra charges as a result of Brexit. Stay safe, all @ Puckator.

We accept orders 24 hours a day, 365 days a year, all you have to do is register for free and you can place an order.

When you proceed through our checkout you will be given three ways to pay for your order, Credit/Debit Card, Paypal and Cheque/Bank Transfer.

Credit & Debit Cards

 Credit and Debit cards are the quickest and easiest way to pay for your order. For our convienence and your security our credit card payments are processed by our preferred payment company sagepay. This gives us a very high confidence in the security of your data, which then leaves you with greater peace of mind.

Sagepay accept most major cards including Visa, Mastercard and Switch.  Unfortunately they do not accept American Express.  Maestro cards are being phased out and as a result we can only take Maestro manually over the phone.  If you would like to pay for your order using a Maestro card please select the cheque/bank transfer option and add a note for our office to call you for your card details.

IMPORTANT INFORMATION: When you checkout we take your payment straight away.  If something goes out of stock while your order is being packed we will issue a refund back to your payment card at the time of invoicing.  Once your order is invoiced we will email you a final invoice with the confirmed total.  If the total is different a refund will already have been issued to your payment card.

Cheques & Bank Transfers

We also accept cheques and bank transfers.  Once you have placed your order we will send you a proforma invoice with the confirmed total.  Cheques and bank transfers will be required to clear before the goods are packed and dispatched, please note this can take up to 5 working days.

We will send you the bank details with your proforma invoice.

Credit Accounts

If you are in the UK or Ireland you can also apply for a Credit Account.  First orders will generally need to be proforma as it can take time to check references and we do not want to delay your order.  Once your account is checked and accepted we will add a 30 days payment option to your checkout.

Click and Collect Customers

If you place an order and would like to come and collect it from our offices, please select the cheque/bank transfer option and add a note to say when you will be collecting it.  You can then pay for your order with Credit/Debit Card or Cash when you collect your order.  Full information can be found on our Click & Collect page.

Sales Reps

We have a team of friendly sales agents across the UK and Ireland who can come and see you and discuss our products.   Click here to request a visit.

Tracking Your Order

If you have any queries regarding the status of your order please call us on 44 (0) 800 0116969  or email our Customer Services team at customerservices@puckator.co.uk

Other Queries and Feedback
We are always looking for ways to improve our service. If you'd like to make any suggestions or comments, please email us.

Click here to read our answers to Frequently Asked Questions

If you have any questions or queries regarding payments you can contact us:

UK Sales Office: 44 (0) 800 011 6969
International Phone: 44 (0) 1579 321550
UK Fax: 44 (0) 7092 006288 or 44 (0) 1579 321 520

Email our Customer Services team at customerservices@puckator.co.uk

Copyright © 2000 - 2019 Puckator Limited, Lowman Works, East Taphouse, Liskeard, Cornwall, PL14 4NQ. Company Reg No: 3413131 - Company VAT No: 464963410