FREE DELIVERY on orders over £100 SAME DAY PRIORITY DISPATCH order up to 11am CUSTOMER SERVICES available 8-5pm

Primary Authority Partnership with Cornwall Council

Courier update: We are continuing to work tirelessly to solve issues that have effected deliveries into the EU early in 2021. We are pleased to say that things now seem to be improving and boxes are arriving with our customers, all be it with slightly longer delivery times.  The UK and Northern Ireland are not affected, Eire shipments are getting through but with extended delivery times.  Despite Brexit, goods ordered for delivery into the EU will arrive with no additional charges, as all EU customers are now supplied through our Dutch company Puckator BV.  We would like to thank all our customers for their understanding during this busy period, and we will continue to update you as the situation hopefully improves further.

As a leading wholesaler of products around the world, making sure we are up to date and following the latest legal and regulatory guidelines for products and services is a top priority.  To help us do this we are partnered with Cornwall Council Primary Authority.

Who is the Primary Authority?

Run by Cornwall Council, they have an assured, professional team of specialist officers that can help with any regulatory matter to do with trading standards, health and safety, and fire.

How does this help Puckator?

They give us instant advice and contact across multiple local authority areas that helps to cut down on red tape if queries are raised.

What does this mean for customers?

Primary authority is a support network for Puckator, and allows us to make sure we are up to date with all regulatory and legal processes and guidelines.  If we have queries relating to labelling or product questions they can advise us from a legal standing and if we have any product issues raised by another trading standards authority, they are the point of contact that deals with the authority and makes sure that if we need to issue a product recall that we do so correctly. 

If you have any questions relating to this page please contact our customer services team.

Copyright © 2000 - 2019 Puckator Limited, Lowman Works, East Taphouse, Liskeard, Cornwall, PL14 4NQ. Company Reg No: 3413131 - Company VAT No: 464963410