Delivering to Amazon Fulfilment with Puckator

What is Amazon Fulfilment?

Amazon Fulfilment, or FBA, is a solution offered by Amazon that lets you access the benefits of their network such as easy selling and Prime Delivery, to help you reach more customers, increase sales and develop your product range.  All your have to do is send them your products and they handle the rest including storage, delivery, returns and customer service.

Does Puckator Sell Directly on Amazon?

No.  As a company, we do not sell directly on Amazon, however, we work with many customers who do.  On Amazon, products are identified by barcodes, also known as an EAN.  The barcodes on the products we sell are all 13 characters long, and the first 8 are unique to Puckator.  That means our products are branded as Puckator when they are uploaded to Amazon.

Working with Puckator and Amazon Fulfilment is Easy

At Puckator, we make the process of ordering and delivering to an Amazon Fulfilment Centre quick and easy, here's how it works:

  1. Place your order - Place and pay for your order on our wholesale website.  Enter your details for the invoice address and enter the Amazon warehouse address as the delivery address.  If you don't know where the goods will be shipped when you place your order, don't worry, enter your details with a note that the delivery address will be confirmed later.
  2. Add a note - Add a note in the notes box during checkout to let our team know the goods are going to Amazon.  Include any special instructions you need to make us aware of.
  3. We will contact you - Our customer service team will contact you regarding your order to ask specific questions about labels and packaging.  This information must be provided before the order can be processed.
  4. Wait for us to send you packing information - Once the order has been packed, we will send you packing information including box weight and dimensions so you can produce the final ASN and carton labels.  Please wait until you receive this information before sending us your Amazon labels.
  5. Send us your Amazon labels - Once you have received the packing information from our team, complete the shipment process on your Amazon portal and send us your carton labels.  Your order will then be dispatched to Amazon.

Delivering to Amazon

There are Amazon fulfilment centres all around the UK and Europe, we can dispatch to any of these.

Amazon and DPD work closely together and with the volume of consignments going in and out of Amazon on a daily basis, DPD has regular delivery slots into each depot.  DPD only deliver into Amazon on a weekday, Monday to Friday, and do not deliver on a Saturday.

Outer Carton Packaging and Labelling

To deliver to an FBA location special Amazon labels need to be applied to the outer cartons before dispatch.  We will contact you once your order is packed with full details on the items packed in each box, along with the weight and dimensions of the box. When you have completed your shipment on the Amazon portal send us the labels as a PDF and we will print them and apply them to your boxes before dispatch.  

Product Packaging and Labelling

At Puckator we also offer individual labelling and packaging for selected products.  This is a great way to offer more to Amazon and make your products stand out.  Additional packaging and labelling carries a surcharge which is charged on a product-by-product basis depending on the amount of packaging and time involved.

We contact all customers when we receive an order for delivery to Amazon to clarify any special packing requirements before the goods are picked and packed.

  • Product Labelling

If you require bespoke Amazon labels, once you have sent over the template our team will print the appropriate size labels and apply them to the most suitable location on the product.  Some items can be too small to have an Amazon label applied but we will inform you if this is the case.  The minimum charge for product labelling is 10% of the product price.  Example: If you are ordering a product that costs £1.00 ex VAT, then the minimum labelling charge would be 10p per product + VAT.

  • Additional Product Packaging

Amazon has recently introduced new requirements for fragile items, asking for suppliers to add additional plastic bubble wrap.  Products such as mugs and ceramic items are included in this.  If you require additional protective packaging added to your product there will be a minimum charge of 10% of the item cost per product + VAT. 

  • Product Repacking

If you require items to be packed individually or into sets, then this also carries a surcharge.  As this is bespoke and varies based on the product, and additional time and packaging involved, the extra cost is on an order-by-order basis.  Please contact us with the details for a price.

If you would like to find out more please contact us when you place your order and we will advise you of the additional charges involved.  Individual product packaging and labelling can only be agreed upon prior to the order being packed, so we need to know when the order is placed.  If the order has already been packed for dispatch individual product labelling may not always be possible.

  • Delivering to Multiple Delivery Locations

Amazon can sometimes ask customers to deliver to multiple delivery locations when completing the fulfilment information on the Amazon portal.  This is not a problem for us, as once you know this information we can split the shipment and deliver as per Amazon's requirements.  However, please note, that if this is required, each additional delivery address will incur a logistics administrative charge of £3.95 + VAT.   This is required to be paid before the goods can be shipped.

If you are interested in creating bespoke product bundles for Amazon please get in touch with our customer service team to discuss the options.

Getting Started

To work with Amazon Fulfilment you need to be signed up to their selling portal.

To order with Puckator you need to be signed up to our website which only takes a few seconds.  Click here to register.

Our standard delivery time is 3 - 5 days from placing your order to delivery to Amazon, and as soon as we have your labels we will dispatch with DPD who will keep you up-to-date on your delivery via text and email.

Amazon & Bamboo Composite Food Contact Products

Amazon and eBay have decided to remove any food contact products with a material composition of bamboo and melamine from their site, even though these products are fully tested. This means bamboo food products are currently not being accepted for resale by Amazon fulfilment and any listings you have for these products may be removed without warning by Amazon. If you purchase these products for Amazon fulfilment it will be at your own risk and any returns will have to be authorised by Puckator and if agreed returned at your own cost.

I've over-ordered, do you accept returns?

The short answer is no, we do not offer sale-or-return on any orders, however, if you get in touch with our customer service team we can discuss if there is an alternative option such as getting the goods collected from Amazon and delivered to you so you can sell through another sales channel. 

Why Not Try Dropshipping?

If you sell online, either on your own website, on Amazon or eBay, or even Facebook or Etsy, then take a look at our Dropshipping Website.  

With dropshipping, you advertise and sell the products but don't have to hold the stock. When you make a sale you place the order on our dropshipping website and we dispatch directly to your customer. We can ship worldwide, there are standard and priority delivery options, and we have a huge selection of products to choose from. There are no subscription fees, it's quick, simple and easy and could expand your product range by just a few products, or by 1000's. Visit Puckator Dropship to find out more today.

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