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Product News

Welcome to our Puckator product news page.  Here you will find important info on products and ranges, as well as anything else we need to keep you up to date with.

If you have any questions relating to the information on this page please contact our customer service team at customerservices@puckator.co.uk.


December 18th 2019 - PRODUCT RECALL

Product

  • CHAR08 Game Over Portable USB Charger Power Bank Keyring

Batch Number

  • Batch 12
  • EAN Barcode: 5055071730252

Purchase Date

  • Goods were supplied between April 2018 and April 2019.

Details

At Puckator customer safety and satisfaction is one of our paramount considerations, and we take great lengths to ensure that the products we supply are fully compliant with all safety regulations.

It has come to our attention that one of our products has a potential environmental risk. The product is a discontinued line and has not been in stock or sold for over 6 months, however, as a precaution, we are going to recall any remaining stock.

The product in question is our Game Over Portable Charger and the affected stock was dispatched between April 2018 and April 2019.

The solder used in the circuit board and wires may contain lead and cadmium which can pose a risk to wildlife and humans, however the risk is very small, and the recall of this product is just a precaution.

No other products are affected.

What to do next

If you purchased this item between the dates shown above and have any remaining stock, we would be grateful if you can get in contact with us and we can then arrange for a credit note to be issued for any unsold stock and arrange a collection or advise about safe disposal.

If you have any concerns or questions regarding this recall, please contact our customer service team who will be happy to help.

We regret the inconvenience caused, and we would like to thank you for your co-operation with this product recall.


December 23rd 2019 - PRODUCT RECALL

Products

  • TY600 Squidgy Light Up Puff Pet Puffer Fish
  • TY498 Squidgy Light Up Colourful Puff Pet Triceratops

Batch Number

  • TY600
  • EAN: 5055071720598
  • Batch #12
  • TY498
  • EAN: 5055071686153
  • Batch #12

Purchase Date

  • TY600 – Between November 2018 and June 2019
  • TY498 – Between November 2018 and June 2019

Details

At Puckator we take great lengths to ensure that the products we supply are fully compliant with all safety regulations.

It has come to our attention that two of our products have a potential risk due to small parts. This only relates to the two products detailed above with the batch numbers and purchase date referenced. The risk is very small but as safety is our top priority when an issue is raised, we investigate it thoroughly.

No other products or batches of the same products are affected.

What to do next

If you purchased this item between the dates shown above and have any remaining stock of batch #12, please can you get in contact with us and we can then arrange for a credit note to be issued for any unsold stock and arrange a collection or advise about safe disposal.

If you have any concerns or questions regarding this recall, please contact our customer service team who will be happy to help.

We regret the inconvenience caused, and we would like to thank you for your co-operation with this product recall.

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