We know that small businesses and sole traders have a huge amount to cope with at the moment - keeping everything going as well as reassuring your customers you’re doing all you need to do to keep them safe.
With some uncertainty about what the coming weeks and months might hold in terms of restrictions, Puckator is very much open and ready to help you get through this testing time.
We know that with Christmas just around the corner, and many retailers currently having to pause physical sales, you may have worries over stock levels and delivery times.
We’ve put in place as many measures as we can so you can keep running your business smoothly and to help you cope when any curve balls come your way.
We’re continuing to process orders with as little disruption as possible but there may be some slight delays during this busy period. Our minimum order value is still just £50, and we are as flexible as we can be with order size: we know it helps our customers test the water with new products and reduce the risk in the current climate.
We have extended free delivery (UK orders over £100) until into the New Year and our amazing courier partners are keeping everything moving as efficiently as possible. We also have our handy Christmas Delivery Dates page which tells you when to order in the festive run-up.
If you’ve switched your focus to online sales during the lockdown, our sales team can advise on what products will best work for you and your customers. And if you want to change your delivery address to home for the time being, no problem!
Above all, our customer service teams are here to listen and to help. We’re manning the phones from 8am - 5pm and we’re available online for webchat. If you’ve got a concern, big or small, get in touch.
The Federation of Small Businesses has the most up-to-date information and great advice on financial support, new ways of working, and looking after yourself and your staff.
Meanwhile, Puckator will keep being a reliable port of call for our customers - and we’ll turn this corner together!